Lufthansa’s AI assistant Swifty built-in into LINE messenger

Swifty, the unreal intelligence-powered reserving engine from the Lufthansa Innovation Hub, has been built-in with Japan’s LINE messenger, permitting consumers to e book flights immediately within the communique platform in underneath two mins.

“It is going past conventional AI-powered chatbots that help with travel making plans,” LIH mentioned in a LinkedIn submit saying the collaboration. “Swifty doesn’t simply analysis and counsel choices, however manages all of the adventure from begin to end, together with reserving and cost.”

The combination will permit LINE customers to make use of messaging in chat or voice messaging in Jap to seek for and e book flights on airways together with Lufthansa, Austrian Airways and Swiss World Air Strains.

LINE provides different in-platform services and products past messaging, too. It may be used for cost and information and will host “mini apps” for purchases and bookings, LIH mentioned.

LIH unveiled Swifty in 2023. The AI assistant is constructed on OpenAI’s GPT-4. On the time, LIH mentioned Swifty would permit vacationers to percentage their personal tastes for flights and accommodations, to then choose choices and feature them booked earlier than sharing receipts and itineraries.