The put up Going Past ‘Carrier’ with Raja Rajarajan: Services and products are changing into increasingly more consultative and perception pushed gave the impression first on TD (Commute Day by day Media) Commute Day by day Media.
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Raja Rajarajan, Senior Director Services and products, APAC, Agilysys
TDM has began a sequence of interviews beneath the theme ‘Going Past’ that carry to the leading edge ‘a behind-the-scenes glance’ on the experience of Agilysys APAC workforce contributors throughout product engineering, products and services, HR, and gross sales, highlighting how every serve as performs a strategic function in turning in price to hospitality purchasers.
This collection of interviews explores how those groups give a contribution to key industry results — improving the visitor enjoy, using RevPAG, enabling seamless, interoperable answers, and so forth. — whilst offering a deeper working out of the folk, processes, and innovation that energy Agilysys’ affect around the hospitality sector.
In Section 3 of the ‘Going Past’ collection TDM interviews Raja Rajarajan, Senior Director Services and products, APAC, Agilysys.
Raja Rajarajan explores how the products and services workforce helps hospitality suppliers via easy implementation, ongoing optimisation, and long-term good fortune with Agilysys answers. He stocks how carrier excellence drives operational results, allows seamless integrations, and without delay contributes to improving the visitor enjoy and supporting RevPAG enlargement around the APAC area.
Commute Day by day Media (TDM): As Senior Director of Services and products, how do you and your workforce lend a hand purchasers throughout APAC maximise price from Agilysys answers, and what does an ordinary day to your function appear to be?
Raja Rajarajan (RR): Because the Senior Director of Services and products for Agilysys within the APAC area, based totally in Sydney, my center of attention is on serving to purchasers now not simply put in force our answers successfully, however maximise their long-term price. My workforce and I paintings carefully with lodges, inns, and hospitality companies around the area, supporting them at each level in their adventure – from preliminary session via to onboarding, implementation, coaching, and ongoing optimisation.
Shoppers steadily describe us as ‘cutting edge and responsive,’ and we show pride in that. It displays our deep dedication to creating a significant distinction of their day-to-day operations and making sure that generation by no means turns into a barrier to nice carrier.
No two days are the similar, and that’s one of the vital sides I revel in maximum. A regular morning would possibly start with undertaking updates, addressing any escalations, and reviewing useful resource making plans around the various markets we serve. Collaboration with our product groups is a key a part of my function; bringing shopper comments without delay into the advance cycle to incessantly give a boost to our answers.
Managing groups throughout geographies and time zones will also be complicated, however I see it as a novel alternative to pressure innovation and affect. It demanding situations me to stick adaptable, keep in touch obviously, and stay carefully attuned to the native wishes of every marketplace. The variety inside of APAC sparks recent considering and is helping stay us aligned with the fast evolution of the hospitality trade.
On the core of the whole lot we do is an easy, shared objective: to ship carrier excellence and lend a hand our purchasers prevail.
TDM: Agilysys is understood for turning in seamless, end-to-end answers. How does the products and services workforce strengthen hoteliers achieve easy implementation and long-term interoperability throughout their tech stack?
RR: Our products and services workforce isn’t simply occupied with deployment – we’re with our purchasers all over all the adventure. Our objective is to verify every implementation now not simplest runs easily but additionally aligns with the valuables’s long-term operational and industrial targets.
We behavior detailed wishes tests to realize a deep working out of every estate’s workflows, visitor interactions, and any third-party methods in use. With this basis, we create a adapted deployment plan that minimises disruption, reduces downtime, and guarantees seamless integration with present generation. This considerate, proactive means is a huge explanation why purchasers see us as responsive and constant.
We paintings throughout quite a lot of hospitality environments, from unbiased lodges to lodge teams, new openings, and houses transitioning from legacy methods. Whether or not it’s upgrading a unmarried module or enforcing a complete end-to-end ecosystem, we collaborate carefully with every shopper to customize the means.
Importantly, our strengthen doesn’t forestall at go-live. We stay actively engaged via common upgrades, efficiency critiques, device well being assessments, and ongoing coaching. Our objective is to verify Agilysys answers proceed to adapt along our purchasers’ wishes – changing into now not only a device platform, however an extension in their operation.
TDM: To your enjoy operating with a various vary of hospitality suppliers, what function does products and services excellence play in bettering visitor reports and supporting RevPAG-focused methods?
RR: In hospitality, generation must by no means be a barrier – it must be an enabler. When methods are applied and optimised with precision, they unencumber personnel to concentrate on the visitor. This has an immediate affect on pleasure, loyalty, and in the long run, income consistent with visitor.
When front-of-house and back-of-house methods are tightly built-in and fine-tuned for operational potency, houses are higher situated to personalise reports, upsell intelligently, and reply to visitor wishes in actual time. That’s how RevPAG is unlocked – now not simply by having the suitable equipment, however by means of the usage of them to their fullest possible.
Significantly, our strengthen doesn’t finish at implementation. We view each dating as a long-term partnership. Our products and services workforce stays actively engaged, offering ongoing session, device critiques, and adapted recommendation. This permits us to reply as wishes evolve and guarantees that our purchasers can proceed to raise the visitor enjoy through the years.
TDM: Are you able to proportion a up to date good fortune tale or commonplace problem the place the products and services workforce performed a key function in serving to a consumer reinforce operations or pressure income results?
RR: One commonplace problem we ceaselessly see is fragmented visitor information throughout more than one methods. Many hospitality suppliers depend on separate platforms for estate control (PMS), point-of-sale (POS), stock, and loyalty – which results in siloed data and an incomplete view of the visitor adventure. This now not simplest impacts personnel potency but additionally limits personalisation and centered advertising alternatives.
We not too long ago labored with a multi-property lodge team going through precisely this factor. Their entrance table personnel couldn’t get right of entry to visitor personal tastes or previous bookings from spa or eating retailers, lacking important upselling moments and alternatives to personalise the enjoy. In the meantime, their advertising workforce lacked a consolidated view of visitor spend throughout departments, making centered campaigns useless. Workforce spent some distance an excessive amount of time manually cross-referencing information – time that might’ve been spent with visitors.
Our workforce stepped in with a strategic means, now not simply to put in force Agilysys’ built-in PMS and POS, however to unify their broader ecosystem and create a unmarried supply of reality. We began with a complete information float research, figuring out gaps and delays in how visitor data was once captured and shared. Operating carefully with IT and operations, we advanced a plan to import and sync legacy information into the Agilysys platform.
This led to a completely unified visitor profile. As of late, entrance table brokers can in an instant get right of entry to a visitor’s earlier spend, nutritional personal tastes, or favorite actions, irrespective of the place that information originated. Actual-time updates from new bookings – like a last-minute spa appointment – are captured right away and mirrored around the device.
Past the tech, we targeted closely on cross-departmental coaching. It wasn’t on the subject of adoption, it was once about workflow transformation. Entrance table groups discovered methods to act on visitor insights to supply significant upsells. F&B personnel have been skilled to recognise returning visitors and tailor carrier accordingly.
The transformation was once important. Handbook processes have been diminished dramatically. Workforce become extra empowered, visitor engagement progressed, and operational potency greater. Through the years, those improvements translated into measurable positive aspects – more potent visitor pleasure, extra ancillary income, and bigger self belief in the usage of generation to pressure effects.
TDM: Taking a look forward, how is the function of products and services evolving within the hospitality tech area, and the way is Agilysys situated to strengthen hoteliers in assembly the expectancies of these days’s – and the following day’s – visitors?
RR: The function of products and services is changing into increasingly more consultative and perception pushed. As visitor expectancies develop extra complicated – from hyper-personalised reports to mobile-first interactions and seamless carrier supply – hospitality suppliers want extra than simply device. They want strategic companions who can look ahead to trade, proportion very best practices, and release new alternatives.
At Agilysys, we’re making an investment in complex analytics, AI-powered strengthen, and steady schooling to lend a hand hoteliers keep forward of the curve. Our products and services style is designed to adapt with our purchasers – making sure they are able to now not simplest adapt to moving visitor expectancies however persistently exceed them.
We recognise that many operators are understandably wary about device trade. That’s why we prioritise empathy and collaboration all over each engagement. Whether or not it’s a phased rollout, a migration from legacy platforms, or a complete virtual transformation, we stroll along our purchasers at each level – serving to them construct the boldness and capacity to future-proof their operations.
TDM: What does ‘Going Past’ imply to you?
RR: For me, Going Past is set committing to shopper good fortune in ways in which lengthen some distance past contracts or carrier agreements. It’s about being proactive, expecting wishes sooner than they stand up, and turning in results that in actuality upload price.
It approach staying engaged smartly after go-live – being there when demanding situations arise, responding with urgency, and celebrating wins as a workforce. It’s now not on the subject of solving problems; it’s about growing moments of agree with, readability, and collaboration all over the connection.
In the long run, Going Past is a mindset. It’s about appearing up persistently, status by means of our purchasers via trade, and development partnerships rooted in long-term enlargement. That’s what drives us – now not simply turning in device, however turning in self belief, continuity, and shared good fortune.
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The put up Going Past ‘Carrier’ with Raja Rajarajan: Services and products are changing into increasingly more consultative and perception pushed gave the impression first on Commute Day by day Media.
