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Rappi’s trip play in Latin The usa: Loyalty, personalization and AI

admin by admin
January 12, 2026
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Rappi’s trip play in Latin The usa: Loyalty, personalization and AI
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Latin The usa (LATAM)-based superapp Rappi sees expansion around the LATAM area, in particular following Prosus’ acquisition of Despegar final Would possibly. 

“That deal confirmed the marketplace in Latin The usa isn’t a distinct segment marketplace anymore, and it’s ripe for expansion,” Guido Becher, world head of trip at Rappi, stated right through an interview in the PhocusWire studio at The Phocuswright Convention.

Enlargement may be obvious in temporary leases, with extra vacationers having a look to discover locations outdoor of bigger, mainstream towns, Becher stated. And whilst the trade nonetheless wishes to handle fragmentation, excursions and actions are some other up-and-coming house.

“We’ve got an overly common courting and conversation with our customers,” Becher stated of Rappi, which partnered with Spain-based excursions and actions market Civitatis in November 2024.

“For us, loyalty is for them to come back on a daily basis. We’ve got a couple of verticals. They are able to come for groceries or for meals supply, however we learned that we will additionally determine the audiences the place we will be offering them merchandise just like the excursions and actions from Civitatis … We’re figuring out the audiences that convert higher. It is sensible that if we all know your profile and your tastes in meals and groceries, we will provide you with a just right vacation spot or process to do.”

Becher additionally mentioned the expanding function of man-made intelligence (AI), demanding situations throughout LATAM, Rappi’s priorities for 2026 and extra.

Watch the entire dialog with PhocusWire’s Abby Crotty under.

Tremendous app tendencies in an AI global

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Latin The usa (LATAM)-based superapp Rappi sees expansion around the LATAM area, in particular following Prosus’ acquisition of Despegar final Would possibly. 

“That deal confirmed the marketplace in Latin The usa isn’t a distinct segment marketplace anymore, and it’s ripe for expansion,” Guido Becher, world head of trip at Rappi, stated right through an interview in the PhocusWire studio at The Phocuswright Convention.

Enlargement may be obvious in temporary leases, with extra vacationers having a look to discover locations outdoor of bigger, mainstream towns, Becher stated. And whilst the trade nonetheless wishes to handle fragmentation, excursions and actions are some other up-and-coming house.

“We’ve got an overly common courting and conversation with our customers,” Becher stated of Rappi, which partnered with Spain-based excursions and actions market Civitatis in November 2024.

“For us, loyalty is for them to come back on a daily basis. We’ve got a couple of verticals. They are able to come for groceries or for meals supply, however we learned that we will additionally determine the audiences the place we will be offering them merchandise just like the excursions and actions from Civitatis … We’re figuring out the audiences that convert higher. It is sensible that if we all know your profile and your tastes in meals and groceries, we will provide you with a just right vacation spot or process to do.”

Becher additionally mentioned the expanding function of man-made intelligence (AI), demanding situations throughout LATAM, Rappi’s priorities for 2026 and extra.

Watch the entire dialog with PhocusWire’s Abby Crotty under.

Tremendous app tendencies in an AI global

Tags: AmericaLatinloyaltypersonalizationPlayRappisTravel

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